Sevenwinds Casino, Lodge & Conference Center - Hayward, WI

Noneya B.

I guarantee that this Casino would rather pay fines than let their guests win. I've come 2x, and no one is winning anything. All the free spin game machines are very low payout for the cost per spin, very low RTP compared to other places around the area. Overlaid with too many Chinese inspired games and older style machines that don't pay out. It was a really LAME experience and not really fun when they don't let people win. Go elsewhere if you actually want to have fun & win 👍 Also very smokey, poor ventilation, the non-smoking section is easier to breathe but not very much selection for games. I did better on the non-smoking side. I wrote this review to warn tourists passing through. If you ask any local about this place, they will warn you too about this place. Solid PASS. I won't be back anytime soon. Too bad this place doesn't have better management & integrity, it could be so much better, but it's just not.

Jeff ?. K.

Nice small hotel. Definitely older, but well kept.

Rooms were spacious and updated. Hallways smelled of smoke and filth.

Breakfast could use an update. What they had was fine, but very limited.

One oddity is you cannot get front desk help until 8am.

Adam W.

The hotel room itself was updated and clean but the air conditioning does not work so our room was 80 degrees. Also, when we woke up to shower there was no hot water. On top of that, they have NO MAINTENANCE on the weekend!! So you are just SOL if something goes wrong. So we called the front desk and of course no one answered. So we went down and met Meyleah who told us we were checking out and said “What do you want me to do about it?” With a snobby smart ass tone. This girl could not have cared less about our room being 80 degrees and us having NO HOT WATER to shower. I’ve never had someone be so rude when being confronted about an issue that was the businesses fault. All we got was $40 off our room. We used to like coming here on the weekends but this place is going downhill fast. Don’t expect to come here and get your moneys worth.

Dave R.

I’d like to say something regarding the casino only. We went for a New Year’s Eve show.
Every employee we met beginning at the entrance was very welcoming, friendly and professional. The room they hold the concert in was great. Full service bar with good service.
They gave us $17 in free credits. We turned $34 into $69 quickly and left. The casino allows smoking and it’s definitely noticeable.

Tara F.

I’ve been to this hotel several times and have never experienced such disrespect and blatant “I don’t care” I’ve ever met. When our room did not have working air or hot water to take a shower, I went down to express my concern upon which I was told that there is no maintenance on the weekends so nothing she could do. Meyleah, the front desk receptionist told us that we were checking out so “What do you want me to do?” As a business owner, I have never thought to talk to someone so blatantly hates her job and people. She should NEVER work in a customer service industry.

Katie F.

Not the worst casino, but could be cooler for sure. Expect to leave smelling like cigarettes. Has table games, could use more entertainment...it's fine, but boring. Could use more promotions to bring in new people, not just keep cycling small rewards for the usual life-longers that are going there anyway. Has potential, needs a dreamer.

Kaeleen K.

Rooms are clean and it looks like it was recently remodeled. Very nice!!
Pillows are so hard. Bring your own.
Breakfast was not good. Pancake you can't cut. French toast sticks super hard. Bottom of the barrel eggs hard and cold. This was with 2 hours left to breakfast.
I called the night before to ask if pool would be open, yes. Get there and it is closed because someone got sick. Not their fault but not nice either.

Joseph S.

Reserved a Jacuzzi Suite because online it shows them with a walk out patio. I get here an am told Jacuzzi Suites don’t have that anymore. Maybe update your online room pictures then. Also, for a casino that makes millions, you’d think they could afford to sound proof their rooms. That’s a huge negative on that. Ridiculous parents in room next to us having their annoying kids running wild and yelling. If ya can’t control your kids, don’t bring them out in public. ALSO!! When I went to complain about the noise to the front desk, I sarcastically said “I’m about to strangle em to get em Quiet”. SARCASM!! I get a visit from Security and not the loud annoying people next room over. “Threat of violence is not acceptable”. Maybe security should take my noise complaint as serious as my SARCASM!! But of course not, still stuck listening to loud people, because they walls and doors are crap and not even close to sound proof. The ridiculousness of this place is off the charts. Thought it would be a decent place to bring the wife on her birthday, THAT WAS A MISTAKE!! I wouldn’t stay at this place again, even if they comped me a room for an entire week. Not even certain I want to spend any of my money at their Casino. About to pack up and leave and just eat the cost of the room and not stay here. Guess I know a hotel/casino that I will never be a patron of again. Terrible service, garbage rooms and Security would rather take sarcasm more seriously than a legitimate noise complaint. Way to go SevenWinds for being the worst Hotel/Casino I’ve ever stayed at & it’s hasn’t even been 2 hours yet. Don’t waste your money here and whatever you do, don’t be sarcastic cause they will threaten to kick you out and ban you rather than address the real issue. Go ahead, ban me. Makes no difference as I’ll never stay here again!!

Another thing. Good luck taking a shower. 1 single light that hardly lights up the sink, let alone the shower on the other side. Apparently they just want you to try and shower in the dark. ALSO, apparently you have to call the morning staff to request a late check out as they do things differently than the evening staff Seriously! So if I want a later check out because I want to sleep in, I have to still wake up at a certain time because the evening staff and morning staff can’t be consistent with “how they do things”. Apparently the employees do whatever they want and make rules as they go. Just like having 4 females behind the front desk and every single one of them is looking down at their phones instead of paying attention to the people coming and going. Way to Go Front Desk! 🙄🙄

Just more reason to stay away from this place, Hotel AND Casino. Still haven’t made it down to their so called casino floor. Probably end up having Security follow me because my sarcasm is more serious than actual problems. Also, it took 5 of you so called security personnel to come tell a guest that they take sarcasm more serious than legitimate problems Give me a break. I work in Armed Personal Protection and Ive never needed 4 other officers to back me up on a ridiculous claim. And if you’re wondering if they ever talked to the loud annoying people that I complained about? No, they never did. They walked right by their room and instead harassed me about a sarcastic comment because apparently the lack of professional front desk staff deemed my sarcasm a threat.

And if you’re thinking a Jacuzzi Suite is worth the ridiculously high price they charge, trust me, it’s not. Apparently housecleaning can’t actually move furniture to REALLY clean a room. Found candy under the chair that I moved out of the way. Bonus points to housecleaning for being as lazy and unprofessional as the so called front desk staff. The “reclining chair” they give you, you’re basically sitting on the dang floor, it’s so low. Let’s not forget the two tables in this so called suite, that have no chairs to go with them. Don’t worry, I’ll just stand up and eat my food in this poor excuse of a suite.

Have yet to find a single good thing about this place.