Residence Inn Stockton - Stockton, California

Mary A. M.

I recently had the pleasure of staying at this property for a long term work stay, and I can't express enough how impressed I was by both the quality of the accommodations and the exceptional service provided by the staff.

From the moment I arrived, I was warmly greeted by the front desk team, who made check-in seamless and ensured I had everything I needed for a comfortable stay. The room was immaculate – spacious, tastefully decorated, and equipped with all the amenities one could hope for.

However, what truly set this experience apart was the hotel staff's incredible effort to handle an unexpected situation. During my stay, there was an issue with excessive noise from outside the hotel that made it a bit difficult to rest and relax. While this was beyond the hotel’s control, the management team took immediate action to address the situation once i made them aware. They proactively reached out to me to apologize for the disruption and offered me a room change. I was truly impressed with how they turned an inconvenience into a positive experience.

The staff’s professionalism and genuine care for guest satisfaction made all the difference, and it’s clear they go above and beyond to ensure a great stay. Their thoughtful communication and swift resolution of the noise issue demonstrated their commitment to providing exceptional service. Shout out to Nicole, Rachel, Emily, and Patty for their truly excellent customer care....they are superstars of customer care and service.

I highly recommend this property anyone visiting the area. Whether you're looking for a relaxing getaway or a place to rest after a busy day, this hotel has it all. I look forward to returning in the future and will certainly choose this Residence Inn again for its outstanding service and hospitality!

R B.

Our stay at the Residence Inn in Stockton, CA was fantastic! From check-in to check-out, everything exceeded our expectations. ||||First off, Isadora, the general manager at the front desk, was incredibly nice and accommodating, making us feel welcome right away. Customer service like that really makes a difference! ||||The jacuzzi was a must-have after a long day—it was clean, well-maintained, and perfect for easing sore muscles. The free parking was another great perk, making it easy to come and go without any hassle. ||||One of the highlights of our stay was the complimentary breakfast buffet. It was well-stocked and changed daily, keeping things interesting. We enjoyed breakfast burritos one morning and quiche another day. The fresh waffle maker was an awesome touch! ||||The rooms were thoughtfully designed for their size, offering plenty of comfort and soundproofing, which made for a peaceful night’s rest. The kitchenette was super convenient for nights when we didn’t feel like going out to eat. A unique feature we loved was the rotating TV, allowing us to watch from either the bed or the couch. The spacious desk was also a big plus, making it easy to get some work done. ||||For those who like to stay active, the fitness center was well-equipped with ellipticals, treadmills, a bike machine, and even free weights. It had everything needed for a solid workout. ||||Overall, we had an excellent stay and would absolutely return! If you’re looking for a clean, comfortable, and well-equipped hotel in Stockton, this is the place to be. Highly recommended!

Pete C.

Staffs are fantastic. Spacious rooms. Went there to visit a family. Safe place to stay especially in Stockton.

Joe H.

I’m a member with marriot and I’m always traveling to different cities and states and I’ve never had an issue with a reservation. Not with the payment, not with noise complaints, nothing at all. EVER. Today I tried to check in to my reservation and was denied. I’ve been traveling all day and made the reservation with the same card I keep on file and the woman said I could not check in. I’ve always been able to check in with a Mastercard with no issues and when I called customer service they let me know they accept ALL visas & Mastercards. The woman was rude and I was honestly embarrassed above all else. I said thank you, took my belonging and walked out immediately. I’d never treat anyone like that, I’m a problem solver my first thought would to check to resolve it rather than embarrassing a person who has never had issues at any Marriot location. Disappointed.

Formerbrit

All the staff were very friendly and efficient . We were there for medical appts not vacation. Nice surroundings and away from the busy freeway and downtown. Will definitely use this hotel again. Breakfast was ok but breakfast area was clean and comfortable

Reginald W.

Will never stay here again . My company booked me for 96 nights and they waited until checkout to tell me I’m not eligible for points . This is madness.

Pam S.

Off of Interstate 5, this hotel is just 4 miles from downtown. Its location is beautiful, and just one mile down a tree-lined street to the marina and a jogging path along the water. There is a beautiful enclosed courtyard where one can have coffee or just enjoy the outdoors. The front desk staff is friendly and really aims to please. Housekeeping was everyday (so nice) even though the website says every other day. ||||I wanted to give this place a 5-star review, but the breakfast person after the first two days was not warm and and helpful. The first two days, we had a wonderful, cheery lady that came over from the Courtyard next door. She made you feel welcomed, and I wanted to come to breakfast. She went out of her way to make sure we had everything we wanted or needed. She took pride in her work and presentation (oranges and ice in the water carafe), lots of fresh fruit salad - all the way to the end of breakfast. And, the breakfast area was spotless and inviting.||||Saturday, this lady had left and the "normal" person did breakfast. She was grumpy and unsmiling. We asked for fruit salad for two days, and she said there was none - even though we could see melons sitting on the counter. She brought out a big plastic bowl full of scrambled eggs and just scooped them to refill the nice silver dish. I mean, sure, we know the eggs aren't fried fresh, but how difficult would it be to bring a silver serving dish out already filled up and replace it with the empty one. The water carafe was just that - no ice and no sliced fruit. I asked her how she was doing, being friendly, and she said "I'll be better in an hour when I'm off." And, management came to talk to her and she raised her voice and started griping. Management nicely reminded her that guests were around, and she lowered her voice." No matter, this person needs an attitude adjustment. The best person to train her would be the wonderful lady from the Courtyard restaurant, who was an absolute joy.

Alvin I.

This might be one of most expensive hotels in Stockton. However, it's main advantage is that it's tucked into a quiet dead end street about one block from busy March Lane. So it's quiet but only a 5-10 min drive from shopping, fast food, decent restaurants, etc.|Rooms are comfortable but not luxurious. Breakfast is B level. Nothing to complain about or rave about. Parking is free and plentiful