Blue Travel Experience - Los Angeles, California

Wilfredo R. J.

DO NOT BOOK WITH BLUE TRAVEL GROUP LLC!
My experience with Blue Travel Group LLC was a complete nightmare. I paid thousands of dollars for a trip that did not deliver on its promises. The brochure claimed we’d visit Tuscany, Interlaken, and Versailles—but none of these happened.
• Papal Audience was cut from 9 hours to just 3.
• Group Dinner? Only two people showed up, with no communication.
• Duplicate reservations on the app caused unnecessary confusion, and I only had one reservation at the gate.
• Their mistakes forced me to pay over $1,000 out of pocket to fix errors they caused.
• Worst of all, they posted my image online without permission, misleading future clients.

This company, run by Jenna Badger, Jenna Salazar, and Elder Salazar, lacks transparency, accountability, and basic customer service. Do yourself a favor and stay far away from Blue Travel Group LLC.

Aracelis T.

Thanks blue travel for helping me with my trip to Europe Athens,Paris,& London !! How ever I thought it's was group going to this trip The only thing I was little bit concern was with the transportation because I was traveling by my self how ever they drivers actually was very nice and Welcoming !! Language wasn't a issue most of them speak English as well.
I though that was a group going to the same trip but was not like at all, but over all I did enjoyed I meet new friends
hotel was very nice, the tours was nicely organized,!! I really want to thank Luisa and elder they help me a lot through the process with transportation, check in on the hotel and tours can wait to start planning and my new aventure !!! 😀😀

Claudia A.

A dream come true. We really enjoyed our trip to Italy, France & Spain. So much history in every place we visited. We got to see beautiful sites, we ate well & had fun shopping. We also made new friends. Now, they are only wonderful memories. A few hiccups with communication/transportation, updates in our itinerary... Overall, it was a good experience & trip. I hope the agency can work towards making bookings / trips pleasant & stress free. There is always a learning opportunity & room for growth. Thank you Luisa, Ediza & Blue Travel Team!

Vanessa H.

My mom paid for her trip to Spain using this travel agency. She is due to leave in the next couple of days. They have not sent her any tickets and/or itinerary. Please do not use this company. They have blocked my mom so she can contact them.

Roque C.

This will be first and last time booking with agency. My girlfriend and I recently returned from Egypt and about 65% of the time we had multiple issues.
1. The cruise ship company said we canceled our reservation….We did not. Reservations were made at the last minute. Everything was confirmed in May 2023.
2. Pyramids in Giza - Tour guide rushed us. He told us not to tell anyone we tipped him - Who cares if we tip him or not. He got into an argument with vendors….It was vey embarrassing.
3. Another tour guide told us we had to pay for a tour that was already. They had an itinerary different from ours - So I paid $85. The next morning we had 2 separate guides wanting to take us on a tour. Both are legitimate guides, but one scammed me/us. We were told by Blue Travel, I would get a refund and now I will not be receiving one.
4. On the final day to the air port, driver did not show up on time. Keep in mind our flight was at 8pm. Driver was supposed to pick us at 4pm - Our voucher said 5:35pm. I called the service provider to confirm pick up time. Needless to say, the driver did not show up until 6pm.

I will never book with this company again!!!!

Edith E.

Scam!!! DONT BOOK WITH THIS AGENCY!! They have a group discount for your flights and charged you more... We were supposed to go to Paseo Europeo. They said 10 days before trip will give you the itinerary. They didn't do it and make up that taxis had a strike more then 48 hours and canceled our trip. Those strike are normal in Europe. They are stealing people money 💰
SCAM!!!!

Lorena N.

Going to Europe? Look for a good Travrl Agency. Well we decided to choose Blue Travel Group for our friendly trip to Europe. They had this trip for March 2024. These dates fits for our group, so we went ahead and arranged everything with Miss Luisa, (by the way very nice lady). Paid for everything upfront and got ready to go. Then something happened in Paris and the agency asked the whole group. Would you like to postpone it until September or November 2024 and we the four of us decided to stay with these dates and go somewhere else, so we thought. We had the departure date on March the 10th and by March the 8 and 9th heard nothing from the agency. What was going on We started to get nervous and of course they where closed the weekend and they where no way to be found. My friend started to look for them
On Facebook, instagram and on W hat’s up and finally Matteo answered to us, a little bit bother but gave us a little bit of guidance. One of his favorites sentence was READ YOUR EMAIL !!!!! Basically the eight day trip we were there he always repeated to us READ YOUR EMAIL!!!!! He even said it isn’t my fault you don’t know how to follow instructions. Well being in Europe sometimes you can not get good internet, we had a difference time of eight hours give or take and every time we need information, the only way we could communicate with this Agency was looking for them again and again in Facebook what’s up instagram and here we have Mateo answering to us, not in a good way but bothered. To make a long story short someone at the agency was sending us information to a different email and they never wanted to admit they make a HUGE mistake so if you want to enjoy a trip to Europe maybe choose a good Travel Agency, just saying

Diego S.

Just awful got my confirmation number a night before my trip didn’t even know if I was going on my trip they cancelled a lot of the activities we had already planned for and made me go on a bus ride of 9 hours from Milan to Rome if you want to know how hell fells go right ahead and purchase a ticket with them your going to regret it