Best Western Plus Continental Inn & Suites - El Cajon, California

Israel R.

Looks nice, clean. Staff seems friendly. Not their fault it is a Terrible location. People dealing from rooms. Parking lot loud. Internet is also bad.

Eric S.

I don’t know who is staying here but they are not travelers or vacationers. I did not feel safe in the parking lot and the exterior looked sketchy. Found another hotel quickly.

Karla R.

At arrival the front desk was in argument with a guest trying to check in. The manager was too busy and could not assist is what we were told. After check in we go up to our room, I booked a non smoking room. It smellled horrible, clearly has been used by smokers. The sheets were stained with blood. The paking lot is full of people clearly not hotel guests. No towels in the room, we were told the washing machines were broken. No big deal, we we went back down to try to get new sheets on the bed, the employees were in an argument in the parking lot. We could not get sheets replaced/different room for non smoking. The employees in the argument were from the neighboring hotel, however earlier at check in those same employees were at Best western. We had booked 2 nights, we only stayed for 1. We only stayed because all the hotels were booked for the night. Thankfully Hotels.com was great about getting me a refund for the 2nd night. The next day the front desk lady did not seem surprised we were checking out early.

Arthur M.

This was the worst experience I have ever had. I read a previous review that the place was in the process of a remodeled back in January. So I hoped by May the remodel had been completed... it was not. Parking was a nightmare. The view was just a chaotic construction zone. Although, the rooms were remodeled, you can see the little things they skimped on and pieces they didn't replace (old-yellow bathroom fan , new paint over dirty closet knobs, headboards not level, places on the wall they forgot to paint, drapes you couldn't open with the draw string, drapes that hung over the AC unit so that air wouldn't circulate in the room, no filter in the AC unit which caused a musty odor smell, the mini refrigerator turned off-had to throw away my leftovers). The shower head was new with pretty lights, but the pressure was so low you had to stand near shower knobs to stand under the water. The hotel was a little cheaper than surrounding hotels, but it wasn't worth half the money I spent. Best Western should not have rented out any of these rooms during the remodel or drastically reduce the fee. Finally, I will say the bed was comfortable.

Nick P.

I have stayed here times already and so far everything is good. Staff have been friendly, the room clean, the bed comfortable and the continental breakfast is really good and good size compared to other Hotels that have continental breakfast. My second stay my friend and I walked in and was unpacking i went to plug in my phone and outlet was not working plus a few didn't have a cover. So i called the front desk to report it and they say maintenance we get right on it. So my friend and i walked over to Danny's to get food and the time we came back was all fixed with new plugs and covers ☺

Maria M.

I cannot express how disappointed my and I were. The photos looked so much better than it really was. The elevator made the scariest noise that scared my kids. The room we had had a bunch of patches everywhere like there used to be holes. The shower was lose and the water barely had pressure. We asked for towels and blankets, no one ever came. Are our blankets felt like they weren’t completely dried.
We booked it just to get a nights rest from a road trip and honestly we were better off sleeping in our car.
It has potential, they should do better.

Kaylin L.

We booked a month in advanced by phone via their main reservation line and requested adjoining rooms. That same day we called and talked to the Best Western Staff in El Cajon directly and made sure we had a reservation for adjoining rooms. We arrive and guess what, no adjoining rooms. Took them over 2 hours to figure it out. We get in the rooms and unpack and realize just how nasty they are. My kids feet turned black from running around barefoot on the carpets in the room. My room didn’t have bar soap, there was a bad smell ((I think the room used to have a smoker in it)) and the water would get warm not hot and wouldn’t stay warm longer than a couple minutes.

On top of all of this, they had people painting the stair cases a dark grey color. They did not put up “wet paint signs” and they left cans of empty paint with paint brushes outside of our room doors and on the stair cases.

Save your money and your health - GO SOMEWHERE ELSE.

Bianca Q.

I actually loved the location to this one it was nice, clean and I felt safe. I travel very often Dr work, being a woman makes me uneasy stay anywhere away from home, so i was exhausted and went deep sound asleep, usuallyl I don't feel as safe at other hotels and this one did! Nice parking spaces, can do better with front desk staff perhaps showing a bit more hospitality!!