Holiday Inn Carlsbad - San Diego by IHG - Carlsbad, California

Allison25

I highly recommend staying at the Holiday Inn Carlsbad. We had an amazing stay. We stayed for 3 nights and enjoyed the amenities the hotel offered. This is also the perfect hotel to bring a family. The pool, spa, and basketball court were perfect for kids to release energy and have fun. There is plenty of outdoor seating area and the fire pits are a nice way for parents to relax. The hotel has top notch customer service. The hotel is also located close to many restaurants, Starbucks, Costco, etc. I would definitely stay here again.

Rob661

I travel a lot and all over the country Holiday Inn I must admit is not my first choice of hotels, but having said that this location in Carlsbad CA. has changed my view. The staff was warm and friendly the food was delicious and the bar was comfortable. I was very pleased with the continental breakfast! The scramble eggs with the vegetable mix was hands down the best I have ever had! (you should serve them like that every day!) Overall I enjoyed my stay very much. My complements to the staff.

Lizette D.

It was a nice and peaceful stay for Christmas Vacation. My husband’s family lives in Vista and Holiday Inn had the requirements we need. No fuss check-in, comfortable and spacious rooms, pool & jacuzzi, they have laundry machines if you’re staying longer. Something like an apartment plus setup.

The star of the stay was The restaurant manager Patty, amazing woman who handled the breakfast service by herself on Christmas Eve morning. She covered her whole section and had her people enjoy the holiday with their families. She was super attentive to everyone and quick to respond and assist everyone’s needs.
And the next day , when she saw us, she remembered what we needed and prepared it on our tables, that’s amazing customer service and attention ⭐️⭐️⭐️⭐️⭐️

Me and my husband were super happy with our stay and hopefully be back.

Daniel A.

The Holiday Inn is usually pretty reliable even in Asian countries, where we currently live, and so I expected this Holiday Inn, from my home state of Cali, to be first rate. It sure was not. The customer service was so pathetic. And no bottled water anymore? We had to pay for bottled water? Is this how it is now at hotels in California. This is a non-issue in China. ||The room was decent though and I can’t complain about that. It was needed after a long day at Legoland. We needed to rest because we had the San Diego Zoo next morning. The hotel seemed to be kid friendly with plenty of things to do for them during the day time, but we were there at night and would leave early the next morning. Our children wanted to go to the pool and it was open late so we went and were disgusted. On our way there, there were many critters on the floor. The critters turned out to be huge cockroaches! I did not inform my family of this or else they would have freaked out. We went into the jacuzzi or smaller of the two pools, which seemed fine. When we were going to enter the larger pool, there was a disgusting film on the top layer of the water and the desk informed me the pumps stopped working and we shouldn’t be in the water. I told them they could have warned us about the conditions of their pool and marked it conspicuously. I have and will post pics of all this too and it will be interesting to see what reply customer service has for this when I have photo proof. We bathed quickly, went to sleep and in the morning had their buffet breakfast which was not all bad. It looked okay, we tried, but the taste was just not there and it was cold. The server kept asking if we were going to tip, lol. She was a quite aggressive woman. I responded and said it was a buffet, I already paid the hotel fee and service fee, but yes, I was going to tip. If we return to Carlsbad, we will certainly not stay at this hotel.

Bingo

It’s been a few years that I stayed at this location. Upon check in I was greeted by a very vibrant staff member named Liliana. She immediately welcomed my family and I to the hotel. She was friendly and checked on me later that day via text to make sure everything was good so far. Our room was clean and spacious and had everything we needed. We would definitely stay here again. The basketball court was a plus!

Nelly E.

My family and I were in town for LEGOLAND. The person at the front desk was extremely friendly and answered all my questions and concerns when I checked in late in the night. I was pleasantly surprised when she was there in the morning when my family and I stopped by for (the paid) breakfast. Overall, we had an excellent experience! I will stay again next time I am in town.

Thank you l, Juliana! (I am terribly sorry if that’s not your name! I’m terrible with names!)

Joe G.

In the area to visit family, convenient location to where we were going during our stay. The members of the staff we encountered were friendly and helpful. The building and surrounding area was well maintained. We definitely will be staying here on future trips.

Anonymous

We arrived in the evening and checked into our room. Front desk recommended a very nice restaurant to have dinner. All the employees throughout the hotel were very helpful, kind and provided great service to us during our stay.