AAA Oceanside Insurance and Member Services - Oceanside, California

AAA Oceanside Insurance and Member Services

Ubicado en 3330 Vista Way, Oceanside, CA 92056, Estados Unidos, AAA Oceanside Insurance and Member Services es una agencia de seguros que ofrece una amplia gama de servicios de seguros para satisfacer las necesidades de los clientes.

Especialidades

Algunas de las especialidades de esta agencia de seguros incluyen:

• Agencia de seguros
• Agencia de seguros de automóviles
• Agencia de cruceros
• Agencia de seguros de hogar
• Agencia de seguros de vida
• Agencia de seguros de motocicletas
• Oficina de notario
• Procesamiento de fotos de pasaporte
• Agencia de viajes

Otras características

Esta agencia de seguros cuenta con las siguientes características que la hacen destacar:

• Estacionamiento de coches accesible para sillas de ruedas
• Acceso principal accesible para sillas de ruedas

Opiniones

Según los clientes, esta agencia de seguros ha recibido opiniones muy positivas, con una media de 4.4/5 estrellas en Google My Business.

Los clientes expresan su satisfacción con el servicio y la calidad de los servicios ofrecidos, destacando la brevedad del tiempo de espera en la oficina y la excelencia del servicio de asistencia en carretera.

Información recomendada

Para aquellos que buscan una agencia de seguros confiable y con experiencia, AAA Oceanside Insurance and Member Services es una excelente opción. Con su ubicación estratégica en Oceanside, CA, y su amplia gama de servicios, esta agencia de seguros es ideal para aquellos que necesitan seguros de automóviles, hogar, vida, motocicletas y más.

Cómo llegar

Para llegar a AAA Oceanside Insurance and Member Services, simplemente dirígete a 3330 Vista Way, Oceanside, CA 92056, Estados Unidos. Puedes contactarlos por teléfono al 7604336261 o visitar su sitio web en ace.aaa.com.

👍 Reviews of AAA Oceanside Insurance and Member Services

Daniel C.

5/5

Don't let the line fool you. I've never waited more than 15-20 mins. Best money you can spend. Just having access to their DMV desk is worth it, plus the roadside assistance is 100X better than any I've ever had.

Dionicio B.

1/5

I called in today to ask for a quote on an auto policy. they guy sounded very annoyed since the beginning. I asked him to give me different options (depending on the deductible) and I could feel his eyes rolling in the back. At the end I thank him and told him I'd call back in case I couldn't find a begger rate..I couldn't even finish my sentence when he hang up on me. Never in my life have I experienced such a rude attitude from someone. AAA please train your people to do better and to treat people with respect. We are trying to do business with you. Be more compassionate.

Sheryl M.

5/5

This is the first time I have used this AAA for a DMV issue. I was coming from work and tired. Kristy the teller that helped me was so wonderful and professional, each time I saw her. I did something wrong in filling the out paperwork. When I realize it went back the next day. She was so kind and helpful in fixing it. We’ve been members for over 17 years. l appreciate wonderful Customer Service and that’s exactly what I got from Kristy. Thank you

Cali C.

5/5

Sarah at the Oceanside branch helped myself and my daughter add her new car to our policy, she was very knowledgeable, went over all the options that we had with adding the vehicle to the policy and she made the process extremely easy and smooth.

Christina T.

5/5

Giving a shout out to D. Garcia from AAA who came to are rescue when our car broke down. His customer service was excellent and he was very nice and helpful. My husband and I appreciate his help and knowledge of what to do to. Thank you! 😊

Dana S. S.

1/5

** Please read the bottom of the review for clarification. I have no issue with AAA and I never have. **
I have been a member for 25 years. I have worked for AAA as a call receiver, dispatcher and radio dispatcher. No one I knew while working at AAA would have ever treated a customer the way I was treated by the CSR on October 15th last week in the AAA Oceanside office. It would have been grounds for immediate termination. I had a terrible DMV mix-up that was not my fault and I just needed advice/guidance on how to handle it. My boyfriend was with me and said the CSR was treating me like an old lady with Alzheimer's. I explained my situation, of which she had no interest in hearing. The CSR asked me several times if I was sure I had mailed the Title certified mail and each time I answered, yes I had. The last time she asked me and I answered yes, she literally said to me, "I don't think you did." A customer service rep was calling me a liar to my face! I can't believe this woman has a job dealing with customers.
I went home and found the tracking number, and verified that it had been received by the DMV Processing Center in Sacramento on 9/20. The next day, I spoke to somebody on the phone at the DMV in Sacramento who advised me that the "DMV was behind in processing." The DMV woman was very kind and able to provide customer service correctly and efficiently.
I have been in customer service, including at AAA and I would never, NEVER treat anyone the way that the woman from Member Services treated me. I've never registered a complaint before now, but this woman was so rude and arrogant. I don't know how she has a job in customer service when she calls a customer a liar to their face.
I will never go to the Oceanside AAA office again. I would suggest to anybody that goes there and gets Layla to wait for the next available representative.
She showed me nothing but disrespect, contempt and rudeness. Anybody who knows me will verify that I am kind to absolutely everybody, whether I know them or not. If I could give that CSR some of my excess empathy I would, but I doubt she even understands the word. Layla showed a complete lack of empathy. I believe she should not have a job at AAA anymore, that is how angry I am.
Okay I am much calmer now. As a former AAA employee I know they have very high standards and I am not saying that everyone in this branch is not doing a good job, that's not true.
Most AAA employees do their very best to serve their customers needs whether it's for road service or travel or DMV or whatever it is you need. My complaint is about one person, not about the entire branch and definitely not about AAA itself. I think that it is a wonderful business and I am proud to be a member of AAA and have always had good service when I was broken down or needed a tire change or something like that.
All of the drivers that I have encountered as a member, as a customer and when I was a dispatcher have been very kind and very thorough. I am still very upset at the way I was treated but I don't want it to reflect on everyone at that branch or AAA.
Like I said this was the first time I ever registered a complaint I am still not very comfortable having done it however that is how strongly I feel. I was treated so badly that I had to speak up. Maybe she was having a bad day. My Hope Is that she will receive some further training regarding how to treat the customers of AAA and that her service will improve. It is not my wish for anyone to lose their job.

Mariana K.

1/5

They should have more of let’s see what we can do attitude versus nope we can’t help you sorry without even looking. The lady I dealt with didnt want to look in the system to see if she could help me. Just looked at my paperwork and said sorry can’t help you even if she can’t help me at least make sure the info in the system is verified. I paid to be part of the auto club. The least they can do is look. Terrible customer service.

Baron B.

5/5

Great company.great services.ease of mind and support where ever you go.great notory services.maps. map books.Friendly advisors.friendly.knowledgeable.work very hard for your needs.i am submitting a copy of my representatives business card as i think she is the great.you will never go wrong.