14 WEST Boutique Hotel - Laguna Beach, California

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Positive: The staff at the hotel were very nice, and I liked that they cleaned and stocked the room daily. It is also conveniently located across the street from the beach, a grocery store, retail stores, art exhibits, and restaurants. Parking was also close. Negative: Based on our room, the price should have been significantly cheaper. There was nothing luxurious about the room, and the carpet could use a good cleaning.

matt S.

Stayed in the North building which offers more space and a small kitchen. Downside it’s quite loud (it’s on the PCH), and there are no blackout curtains for the skylight or the frosted door. So get ready to wake up with the sun!

Room was falling apart, fireplace piece just decided to fall off randomly. Also, the fireplace barely works and the glass is hazy. The trashcan door was broken and didn’t shut all the way. There is water damage at and around the skylight area, and paint is chipped and missing everywhere. When leaving the parking garage, our car was covered in murky water leaking from one of the pipes, told the front desk and the guy just stared and said email them to the company but no apology or offer of partial refund for all the issues.

Location is what you are getting and nothing else. I would spend a little more and stay at a nice place and not this dump.

Robert F.

We booked the south deluxe suite. The facility itself was filthy. The facilities are in desperate need of repair, common areas and guest quarters. Once we viewed our room we went to the office and inquired about changing to the" newer "North facility. It was slightly better. Upon checking in and further inspection it was apparent that construction, maintenance and repair in both facilities were undertaken by the sight impaired. To top it off we were unable to turn on the heat before bed.Although the thermostat showed heat, it only blew cold air. The Keurig coffee maker was inoperable and as we departed the garage in the am we were met by two homeless fellows that were just awakening from their overnight stay. Other than that we would recommend 14 West. Terrible is an understatement. We advised front desk of these issues on are departure and were met with shrug and unintelligible murmur. We do not make it a practice to give reviews. This experience deserved our comment. Robert and Marsha Ferm. [email protected]

Carrie S.

I don’t even want to tell you have how amazing this place is because I want to keep it all to myself! This hidden gem 💎 is so close to the ocean!! I read online that the closest area there does have quick rising tides and to be watchful. We did watch them rise pretty quickly while we were there. The ocean is stunning the hotel is comfortable and feels like home. It’s smack dab in the middle of paradise. The taco stand across the street offers high end Hispanic food you can grab to go quickly.|My honeymoon has been everything I dreamed of! Thank you west end for the beautiful rooms and great hospitality!

Elizabeth S.

I made reservations at your hotel on 11/01/24 for the weekend of 11/15/24. I attempted to cancel/reschedule the reservation on 11/03/24 (two days after reserving) due to the unexpected DEATH of my daughter. 100% fees already posted on my credit card. I've talked to FOUR different receptionists at your front desk about my situation and asked for a return call from the manager. Management has yet to contact me. I have been a returning guest at this hotel over the past 7 years. My daughter and I created great memories together here. SHE was also a returning hotel guest who had several stays with you. I am heartbroken to leave this review about a place that was once very special to me. Your staff and management team have stripped me of my dignity by having to repeat the story of the very tragic loss of my daughter, but mostly I am ashamed FOR you as human beings, and I hope you will always remember this complaint, ESPECIALLY if you are a parent.

Amy W.

Cannot beat the price!!! You do have to pay for parking. Which is annoying but a lot of hotels are doing that now. Stayed for Ohana Fest. Easy, cheap, rooms are basic and rundown but the hotel lobby and pool are amazing for the price. Orange cafe is across the street I got breakfast to go and ate by the beautiful pool.

Liza S.

booked this hotel for a girls trip and we had an absolute blast! the location is extremely walkable and surrounded by gorgeous beaches 🤗 icing on the cake: super sweet staff members!

Meander43527888811

Cute hotel reminded me of being in Mexico. Definitely on the older side but did what it needed great friendly staff, small breakfast included, free parking included great location could walk around and to beach Pool was heated not enough for me to go in but the kids could.