Grand Welcome - Ladera Ranch, California

Jeannie N.

We stayed at one of the properties at Tahoe Woods Villa for a ski weekend. The house was absolutely amazing! There were 9 of us and the house had plenty of room. The house was immaculate with more than enough amenities, house supplies and toiletries. The house was in the center of everything you want to do. We were a short walking distance to the gondolas for the Heavenly ski resort, restaurants, and casinos. We never had to drive anywhere. The Grand Welcome Team were available 24/7 and always very kind, helpful and responded so quickly to our text and emails. The check in instructions were extremely thorough and detailed with so much helpful information and even a helpful winter packing list. We had the best time at South Tahoe and had our best skiing experience ever at Heavenly. We will definitely come again and stay in the exact house from Grand Welcome. Thank you Grand Welcome for all you do! From Brett C

Amy P.

I rented 130 Pacific, unit B in Oceanside for three weeks while my home is undergoing repairs. When we arrived, I told the property manager it smelled musty and my son was starting to cough. I was told to open the windows. My son’s cough got worse. On the fourth day, I went up to the top landing and when I stepped down, my foot was met with freezing cold water. That’s when I saw the black on the baseboards and wall. Mold. I touched the wall and door. Both were damp. It was late. I informed property manager immediately and began to pack. I left the next next morning and checked into a hotel. Despite VRBO telling them this is a health and safety issue that requires them to fully refund me, they refuse to do so.

In addition to the mold, the glasses were filled with sand that we didn’t notice until after drinking. Check in information was not sent in advance. There’s no garage door opener provided and no clear information on where to park. The garage has a big divider. The space between in it and a wall with a no parking sign is very small. Street is metered parking.

There’s not a lot of room to settle in and unpack your belongings. There’s no basket to carry laundry up and down. The bathroom with the bigger shower doesn’t have any room to put toiletries. It’s not functional. Curtains and furniture were caked in dust and cobwebs.

Do not rent from this company if wood is under the carpet, it’s rotting. I’m not sure what it will take for these people to do the right thing.

Paige A.

We had a fabulous stay. Kitchen appliances are updated and worked and the spice cabinet was well stocked. Both bathrooms were updated (based on previous reviews) and fully operational. The fireplace worked well and the large windows were nice. The convenience to the ski lift is Amazing! Convenient covered parking was appreciated and the large hot tub and hot pool felt great after a day on the slopes. Responsive customer service from Grand Welcome and local hosts. Would definitely stay here again.

Janine D.

We thoroughly enjoyed our stay at this exquisite accommodation. Not only is it beautifully appointed and luxuriously comfortable, but includes high end appliances and is well stocked with service-ware to accommodate memorable family gatherings. The rooftop deck with fireplace and views in every direction is the icing on the cake! The location was central to everything needed to enjoy Santa Barbara... a very short walk to the waterfront and also to the vibrant funk zone. Will definitely be recommending to all family and friends!

Jeanne U.

Lovely home with great views and hot tub! Everything worked perfectly and the home was well maintained and furnished. We especially loved the hot tub after skiing. Would be worried about getting to the house if there was a lot of snow on the road because it is a long, steep drive to get there but you are rewarded with fantastic views of the lake and mountains once you do. Will definitely rent again. Thank you!

Ashley S.

If I could give 0 stars, I would. The worst vacation I have ever had due to this management company. I booked through Vrbo. We had plumbing issues on our first day, where everything backed into the showers and into the sink and the toilets over flowed. There would have been complaints if they would have cleaned up after fixing the plumbing, but they left poop towels on the floor our whole stay and the cleaning staff never cleaned up. The smell was horrendous. The same matt was left with pee and poop on them after finally dropping off towels. So unsanitary. We could only shower the morning of departure, but what as the point since they probably didn't clean the shower floor.

I have been complaining for a month, and I am only being refunded 1 night after arguing with and being ghosted by the management team. They were not even responding to Vrbo, and so Vrbo was telling me to actually report to my credit card for a full refund. (Email from them below as well) They tried to blame me that we should have kept reaching out repeatedly for them to clean. I am not the management team, them knowing there were plumbing issues and backup issues, and us texting and calling 2 days in a row should be enough. They do not care if anything goes wrong with your stay or the house and will not refund you or be communicative during your stay. They will actually ghost you until you annoy them. So, cross your fingers everything is well otherwise you are screwed on a refund because they do not care about the customer.

On top of all this, a month ago they told me I would get a refund in 15 days. I have photos to prove, and they never refunded and went back on it. They are liars on top of it all and hold no accountability.

I kept dates on some of the photos for time stamping and to compare to the messages as well for proof. They just did not care and still do not. As well as the Vrbo email.

Toni K.

The house is nice and the location was great. It definitely gave an at home feel. It was stocked with most things one would need for staying. A few things for consideration. Have paper towels handy. There was an open roll but that was it. There are no curtains on some of the windows. The camera located on the garage looks like it is pointed towards the kitchen so we had to cover those. The couch did not look clean so we had to cover as well. The one thing that had us questioning many things amd we sat and had a discussion about it the picture in the first bedroom. It's very off putting, could be taken offensively. Especially in current times. I would suggest a different one cause unity is not what is represented if that was the goal.
Other than that questionable picture. The house is nice and very comfortable.

India W.

I have now stayed at one of their locations twice. I will continue to use them for all of my mammoth trips! Extremely friendly and responsive host. The places are always tidy and super clean. The instructions to check in and out are very clear and easy to do. Great location- within walking distance to the gondola, shops, and restaurants. Public jacuzzi is clean and hot. 100/10 recommend staying at one of their locations!