Calistoga Spa Hot Springs - Calistoga, California

Lisa S.

I have stayed here many times in my life, and keep coming back because the pools are fantastic and the property holds a lot of memories for my family. You can really relax and enjoy time with the person/people you came with. There are plenty of chairs and the outdoor atmosphere is nice.
I was disappointed this trip for the room quality vs the price. The prices keep creeping up, to the point I would expect luxury, but it is far from that. The mattress was sagging, dated and uncomfortable. Both the heaters were quite janky and made awful noises. The fan in the bathroom was ridiculously loud. The fridge made a terrible squealing noise all night. The room was poorly insulated and not quiet, despite having the doors and windows closed. We were not particularly comfortable. It just feels very funky and poorly done for the price. I will say the room was spotless and the staff were very friendly. We still had a great trip but I do have the feeling we were overcharged. Might be time to start exploring new options

G H.

Completely overpriced, pool area is filthy. The staff is rude and unhelpful with your bags. Two of the worst massages I ever had your hotel is completely rundown. I only came back for the pool and even that wasn’t cleaned up. There was the exact same piece of bread out by the pool at the end of the pool from two weeks before I’ll never come back again. Your staff is combative and argumentative and unhelpful.

M W.

Great hotel/spa. But your access to the pool ends at checkout. Inconvenient for guests.

Replying to the Hotel manager response:

It’s not confusing for me as to how your business charges for the pool access for guests only. As a matter of fact, charging guests that stayed in the hotel for the same day they checked out to use the pool is tacky. Guests must check out by 11, which is the norm. Asking guests to pay to use the pool after checkout, regardless of not being an option for non guests is a different discussion.
The room is vacated by 11 to prepare for incoming guests but the pool access doesn’t interfere with preparing the facilities for incoming guests, you’re just trying to get more cash from people that chose to stay at your hotel. I costs you absolutely nothing to let guests stay in the pool after checkout. There are many options in Calistoga…

Melissa A.

Didn't stay in the hotel this time. Just enjoyed the pools while a friend had some of the spa services.

The place is kept nicely. Inside and out. The pools are fantastic. The size and temperature variations are just right.

My hubby and I stayed in the hotel and enjoyed services here something like 10 years ago. We were comfy in the rooms but the spa service is what blew our minds. I remember we did a late night mud bath and massages. We have had many massages in our days but the masseuses we experienced were A+++!

We felt their intuitiveness for our body's needs. The pressure and methods were unbelievably perfect. The best we'd EVER had which was beyond our expectations.

This time, my friends feedback was similar. She's also a well experienced massage client.

It's a great experience, I recommend it!

erin S.

We enjoyed the family friendly atmosphere. The room was a little dark compared to the picture. Different color schemes and lighting would help a lot. We really appreciated the independence that the amenities of the room offered, like having adult time to enjoy breakfast and coffee while the kids watched tv on the bed.

Monica M.

Holy Cockroaches Batman 🪳!
My family has historically chosen to stay at this location due to the pools. However, it will be our last visit to this hotel. It began.. About an hour after our check in, I decided to have my 2 children stay with us. Originally, they had just come up from their college campus to visit with us on our vacay. I was informed that there would be an up charge. I agreed when they said $20 more a night from my base rate. Later that day, I received an email of an $160 up charge! I went to the office, to speak with the manager, she started the conversation by calling me the wrong name, she was dismissive, talked over me, cut me off, and told me what was said at the conversation before , but wasn’t even present during the conversation earlier . I understand if it’s a hotel’s policy to charge a certain amount, but it wasn’t what was discussed and agreed upon earlier …and the way I was spoken to was on so many levels just.. disrespectful. To top it all off … We found 3 cockroaches in our room that day! We had hoped this would be a relaxing Valentine’s weekend but, This stay turned out to be just a terrible vacay experience.

Arash B.

I love this place and have been coming for many years. Their pools are lovely and comfortable and very enjoyable.

My only complaint is that they've raised their prices to an unreasonable level now. I was there on a VERY quiet Saturday and Sunday night in early December, which is a very quiet time overall in Calistoga and yet the room was almost $500 a night. Since I've been coming consistently for years, I've noticed the price increases and this most recent one (over the last 1-2 years) seems unreasonable.

I will likely not be able to come for much longer if I'm going to pay so much for the off season, let alone come during any other time of year. I hope they realise this or they will lose many more customers who can't afford extravagant prices for the experience.

NFL N.

Arrived a few days before Thanksgiving so it has rain shower on and off. A lot of patio furniture and charcoal grills. Has an upper lounge outdoor lounge. I anticipate this place gets crowded during warm season. Lap pool is coldest around 80 degree. Lounge is about 95, adult pool is hottest. Large fit pit. Room has kitchen, microwave and fridge.