Crumbl - La Jolla - La Jolla, California

Chris H.

I ordered a 4 pack today and paid extra for the tres leches cookie and I got a basic pink sugar cookie instead (see image). I went to the website to review my order (from the text they sent) and when I login it just instantly logs me out.

I wasn’t going to post a google review but they automated texted me asking for feedback and the website doesn’t
work on mobile so here I am.

The tres leches cookie was the one I really wanted to try too. I got it on the way home and ALMOST checked it before I left. RIP. Out 2 bucks for the extra charge for tres leches cookie.

Check your order before you leave. Putting 4 cookies in a box is hard 🙃

Mackenzie C.

Went in Saturday 3/1/25 and ordered online at 6:25pm. Two girls working that night. First off, never have I been to a Crumbl where I’m not shown my cookies(I think blonde) when they give them to me. No wonder they didn’t because the butter cookie was missing the scoop on top. If I hadn’t checked there myself, I would have gotten home and had seen that cookie and been so annoyed. Second, when I tried to get the other girls attention (the dark hair girl), she took forever to acknowledge me, and when she did, her attitude was as if I was interrupting her life because she was rude. I asked why my cookie didn’t have the frosting scoop on top and she told me they ran out….. she offered me a cookie to replace it and in turn I denied it. But she was rude the entire time. Why I didn’t just get offered a free cookie along with that one, I don’t understand (you’re the ones out of the product) also, don’t treat a customer like crap for asking why ESPECIALLY when you didn’t even inform me when I received them. I was so blown away by the service there that night, I’ve never had an experience like that from a Crumbl nor should any customer have that experience when they’re paying the money they are for your desserts. So yeah, already left a review on the app but needed to leave another on google because people should know what to expect when coming here.

kitty K.

This store goes far beyond good customer service. They are phenomenal. The cookies are amazing and every week the flavors change

John R. (. R.

Almost all hype.

Hey do you mind paying over $15 for 4 cookies, especially when you only have 6 options to choose from?

Don't get me wrong they do have some great cookies, you might not have those cookies as an option because they change once a week and only have 6 varieties at a time.

At $5 for a single cookie I would expect something amazing. Good doesn't make it worth $5.

These cookies are high end and tik tok fad cookies and once they lose popularity they will dry up quick as a super premium high end cookie in Socal where you can buy 1 cookie or a dozen eggs.

The in store experience is no different than ordering online. You order and pay from a tablet, some one delivers your completed cookie order to a counter.

There is almost no interaction and nothing inside except back area you can kind of see. You don't even get the experience of actually watching the process as most of it happens a good ways away from the front, save for 2 unused mixers.

Final review, not worth the time. Maybe a single cookie for a birthday or something but way to expensive unless your clearing 200k a year.

Iseau G.

Cookies are warm which is great. But I've been twice now they're kinda greasy. For 5$ a cookie, not worth it.

Connie R.

These cookies are over the top DELICIOUS!

Chocolate Covered Strawberry
Milk Chocolate Chip

Doesn’t get any better than these flavors!

Grégoire A.

The cookies were great, and in my opinion, the cookies are a little too sugary and cost more than what they should.

Olivia T.

First time trying Crumbl and first time ordering from this store, I ordered on the app. The parking was easy to find, however I went during rush hour and the area itself was super busy. I went to pickup my order and it was already waiting for me which was a very easy in and out process