Capitola Beach Suites - Capitola, California

Jennifer G.

WORST CUSTOMER SERVICE EVER!!! I made reservations a month in advance. I requested a room on the 2nd floor due to online reviews stating 1st floor was noisy. Got a call from Bianca a week before reservation wanting to cancel due to emergency construction on 1st floor. I explained my reservation was supposed to be on 2nd floor, which apparently didn't happen. After much back and forth I was promised a room on the 3rd floor (1st lie)and was advised to cancel my reservation through booking.com because they couldn'tdo it on their end (2nd lie). Before canceling, I called back because I wanted a confirmation number first. Spoke to a different person saying I had no reservation and the room I was promised was already given to someone else. I was upset and requested to speak to management, who wasn't available so I requested a call back. I then got a cancelation notice from booking.com. A few days later Bianca called me back and straight out lied through her teeth saying I declined the room on the 3rd floor! I had said I'd prefer a room with a king instead of 2 queens, but we definitely hung up confirming that I would accept that room. Then she had the audacity to say my attitude was unacceptable because i was upset!

Alexandra B.

ROOM 5:

We came for our 5 year anniversary and it was exactly what we were looking for.

Pros- walking distance to all shops, restaurants, bars and beach. The end of the parking area had access to a non crowded/quiet beach area and we were still able to walk along the water to the main beach area near the restaurants. We didn’t have to drive our car once while there. If we did go further than downtown, we rented electric bikes! Balcony was perfect to sit on while listening to the waves crash on the beach. Friendly staff. Clean facility.

Cons- bathroom sink was a little smaller and in an awkward corner of the bathroom, but still nice/clean/remodeled (it seemed). Being right next to the street and stop signs was a little annoying due to all the cars speeding by/taking off from a stop to full speed.

Overall it was an amazing experience and the cons were not deal breakers for us. Perfect location without breaking the bank. We’d definitely stay here again!

GULCHEKHRA S.

I want to thank the receptionist, she is a very polite, friendly, responsive girl. We had a very good rest, thanks Guys, I recommend this place to everyone.

Brooke R.

We have stayed at this hotel for years. A few years back they made some nice upgrades, added an elevator and the patio. The rooms are well appointed and every room has a view. The rooms could be a little more updated technology-wise, there are no USB ports in the room. And the outlets are a little sketchy. The beds are extremely comfortable. Pay attention to if your room comes with the parking stall, if not you get a permit and have to find Street parking. Walking distance to the Village. We park our car and don't leave until check out.

Scott W.

I was a little underwhelmed when we drove up. The rooms appeared very small from the outside. Once inside, I was presently surprised. They utilize the space very well! We had an amazing view of the water and the entire area. One side of the room was entirely patio doors. We had a nice balcony to sit out on that had two chairs and a table. The room is nicely updated with "granite" looking counters. The kitchenette comes with everything you need to eat a meal in your room, if you wanted to. The bed was so comfortable! I haven't slept that good in a long time! It has a nice common area overlooking the water that featured a gas fireplace. The only drawback I can think of is parking. We were in room 8 and it did not come with a dedicates parking spot. Apparently two rooms do not have parking spots. Parking can be difficult to find during the day. There are parking spots around the hotel. We lucked out! One spot opened up right by the hotel. We parked our car and never moved it the whole time we were there. They do give you a parking pass so that you can park in approved spots for free. Capitola is a beautiful little town and this is the perfect hotel for a relaxing time!

Sacrentice

Room size is great, parking can be a bit confusing but we got a designated spot corresponding with our room number. Walking distance from restaurants, cafes and a convenience store. 3 minute drive from a plaza with a Whole Foods & CVS. Showers are a bit tight and the shower head is fixed, which makes showering a bit difficult if you're used to a detachable shower head (1st world problems).

Would stay here again.

Jenny C.

Aside from its great location, this hotel needs general maintenance, renovation, and better service. The bed linens, lamp, closet door (hanging cockeyed), etc. is all really old; baseboards in bathroom are rotting away, big cobwebs line the walkways, elevator is broken, so have to haul stuff up 1 to 3 flights of very narrow, steep stairs. Room was very hot (no A/C) and only way to get air is to open both sliders all night (put a wooden pole in bottom to prevent opening all the way). Room shared a balcony with another room with no divider in place, so having sliders open all night didn't feel safe. Check-in is 4 to 5ish pm, so don't assume you can arrive anytime. Luckily, we called late afternoon, and the manager was reluctant to stay past 5:30, but agreed to stay as we arrived at 6 pm. Had we not called, I'm pretty sure we wouldn't have been able to check in to our room. Manager told us not to accidentally deactivate our room key because there was NO ONE to come and reactivate it. Our room came with a small carport parking space (8 feet across) with old mattresses and garbage cans in the back of it. We tried for an hour to park, and finally after scraping up one side of the car, we parked in the manager's space (he left immediately after giving us our room key), and in the morning, paid at a kiosk to avoid getting towed. If you get make-up on any towel, it's a $10 charge. I bet at one time (20 years ago), this hotel was very quaint, but today it needs major TLC!

Carrie K.

I cannot say enough positive things about this stay! The location is more than ideal. We stayed on the first floor and our view was spectacular. Each morning we opened our curtains to ocean, palm trees and sand. The beach is located just across the parking lot. Super fun for the kids. Thousands of birds to watch. Interior was everything we needed. It had a full kitchen which was awesome when traveling with a family. The place was comfortable and VERY clean!

The staff went above and beyond to make sure that our questions were answered, our stay was comfortable and beyond that they contacted me after my stay because I left a very important document in the room. They made sure that I got this document back it was beyond my wildest dreams for a family vacation.

Thanks so much! We'll be back.