Hampton Inn & Suites Tahoe-Truckee - Truckee, California

bbbzzzLongIsland_NY

Had a great stay at the hotel over the weekend. We had a bit of a snafu on our reservation and Katie went above and beyond to resolve so thankful for that. And props to Anna at the front desk as well for taking care of us. |While they are undergoing reservations it was still an uneventful stay - room was clean and just right for a ski trip, hot tub was hot, and breakfast was on point.

Whit M.

We have been quite active in the Tahoe area this season and have had the opportunity to stay at this hotel three times recently. While we have many locations to choose from we find the convenience and enjoyment we have at this location in Truckee suites our needs well. It is right next-door to a beautiful Raleys supermarket as well as a couple of nice dining options.|Also can’t beat being 10 minutes from Northstar! The newest member Adam was quite pleasant to deal with and I feel he makes a good addition to your staff. |Front office manager Katie is also an asset to your company and her professionalism is first class. |If you would like some specifics, it is quite easy for me to tell you that the dining area is always clean fresh and inviting, that make sure the food is always fresh, the gym is clean, the hot tub is well taken care of, and everyone I have dealt with in person has had excellent customer service. |Hope to be back again this season if not, we will see you in the summer.|We enjoy the Hilton brand as a whole including the Garden Inn and Embassy suites brands and this location is a credit to the name.

Mike

I’ve been staying at this hotel for a little over a week, and it has been a great experience. The room was excellent, and the service was top-notch. The staff was friendly and accommodating, with a special shoutout to Ethiopia, who was incredibly kind, helpful, and full of great energy. She went above and beyond to assist with accommodations and any questions I had. Overall, a wonderful stay—thank you for the great experience!

Melina

The staff is friendly, but people really need to know that this is not a 3 star hotel and should not be rated a 4.2 (by guests). This hotel stay was part of a travel job, and my kids refused to allow us to come back for the second night.

There was mold all over the walls in the bathroom, rooms were extremely dated and smelled like urine. Duct tape on the floor in the lobby. Needs to be shut down and renovated fast!

Aaron W.

Have been staying at this hotel for years. Super conveniently located to Northstar. Rooms are basic but do the job. We initially had a poor check in experience this latest stay. The gentleman at the desk refused to provide us the typical snack for gold members even though it was clearly in the display case, claiming that only “nicer hotels provide those.”Also disappointed that they now charge parking and that the hotel will be changing from a Hampton to a higher end Tapestry. Other than the person who checked us in, the staff is really great. Shout out to Amelia who went out of her to way to find us hot chocolate packets and provide us with our snacks.

Werthinton B.

We very much enjoyed our stay. Ethiopia was great and welcoming and took care of us. Hotel is dated. Lighting is very dim, but great location.

Peter F.

To say that this place needs a makeover and some maintenance work is an understatement. I can't honestly remember going to a national chain hotel in the last 10 years and having holes in the flooring patched with duct tape. Our room was not carefully vacuumed and the footrest for the chair was quite stained. The staff were friendly and helpful, to the extent that they could be. The breakfast was the poorest free breakfast we've had in a while. The eggs were so overcooked that they were crumbly and almost everything had some artificial flavor including the breakfast syrup for the waffles. Springhill Suites is definitely a better option in Truckee.

Gene W.

Dated rooms with stained carpets likely due to dogs being allowed. I love a good pup, but not when you feel like you’re sleeping in a kennel. Think they were filming 101 Dalmatians next door. Hot tub was not clean. Turned around and left opting out of whatever diseases were brewing.