The Westin La Paloma Resort & Spa - Tucson, Arizona

Jim E.

I updated this a bit after posting, I thought my comments might be too negative. This resort is absolutely beautiful and the people we met were all fantastic. Valet, Front Desk (2 different people), Breakfast servers, Pool Bartender, Tequila Bartender all projected confidence and satisfaction in their jobs. My issues really are minor and just reflect my expectations from a 5 star hotel. The property grounds are clean and obviously well maintained. The main building and pool area also. We will stay here again.

Some might ask why we didn't just ask for a different room? Well, we didn't expect that we would be able to check-in several hours early and have a room ready but the hotel did (we needed to store something while we were sightseeing). So it just didn't feel right to ask for a different room, especially with the issues being so minor.

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Beautiful pool area with several pools and spas, location is awesome with amazing views of the mountains. Staff that we interacted with were very pleasant and helpful.

The room we had wasn't the best and was showing signs of age. When we arrived at our room, there was an opened bar of soap at the bathroom sink and the sink really wasn't very clean. There was also a unfolded towel on the counter.

On the floor next to the shower was a plastic piece similar to what clothing with a sale tag would have on it. One of the pictures shows it on the floor. Housekeeping didn't clean it during our stay, we disposed of it when we checked out.

One of the pictures shows the bathroom mirror losing some of the silver material along the edge of the mirror.

A corner of the duvet cover was dirty making me suspicious of whether it had been cleaned or changed from a prior guest. A picture shows the 2 dirty spots.

Nothing horrible and we didn't say anything, but some additional attention to these kinds of issues is needed. Especially from a 5 star rated resort.

Debbie H.

The staff was very helpful and polite. Walk out front after check in the golf cart picked up luggage and drove us to our room. Thankfully took my bags as elevator was being worked on. Rooms very comfortable. New bar area was nice to hang out while watching football on large screen, the band was nice as well. The views were so pretty for dinner. We met the new chef and enjoyed the food, we can't wait to come try the new menu in November. Yum!
Morning coffee in new shop hit the spot, we enjoyed coffee on the patio with the sunrise was peaceful

JJ T.

My wife, friends, and I enjoyed a day at Westin La Paloma for a resort/spa access pass. It did not disappoint us! We all enjoyed the waterside, yes even as adults! The pool wasn’t over crowded and the weather was perfect. I would like to highlight Haylie, Lola, and Rachel at the spa. Lola the spa manager booked us morning of, she really talked up the resort property as well as the spa when we called to inquire. Her enthusiasm for the resort sold us! Got there, Haylie and Lola got us all checked in and assisted us with questions/requests during our stay. Rachel set us up with a red light therapy room session, we are hooked and are already looking into red light therapy membership here in Colorado. This was perfect for people who visit Tucson but stay with family!

Laura H.

The resort is lovely, huge and so many great amenities. The little sunrises shop has a varied selection for most needs plus some really good healthy eats sand a yummy party type area. Gia and Remy do a great job at the counter||The room is spacious with comfortable beds. It was lacking in a few areas from housekeeping but those were addressed as soon as we notified management. ||All in all we wills stay here again

Lisa L.

This resort is beautiful. To add to it, the front desk and banquet staffs are amazing. We were there for a conference. Normally banquet food is mediocre at best. Breakfast and lunch served all days were amazing, and the people working the events were friendly, warm and professional. It was an awesome experience all around. The rooms could use a bit of a refresh and the cleaning supplies the housekeeping staff uses have strong not so clean smells to them. Despite that, it was a great place.

Nick R.

We enjoyed our stay here. Beautiful property and well landscaped. Rooms were clean, comfortable, and spacious. We had a nice view of the golf course.

Bar staff were friendly and accommodating. Spinach artichoke appetizer was delicious.

The fitness center was my favorite part of the hotel. Plenty of machines and weights. Clean and well-maintained.

Our room did not have hot water in the morning. Staff arrived promptly to allow us access to a different room for hot water.

Pool & hot tub closure at 10PM is strictly enforced. We were kicked out on the dot. Kind of disappointing for an upscale hotel.

Angela M.

Last night, I had the opportunity to attend a fundraiser at the Westin La Paloma, a place with a well-earned reputation as a Tucson landmark. The ambiance was just as you'd expect—beautifully set against our desert landscape, with the evening lighting adding a touch of warmth to the sophisticated setting.

The dinner itself, while presented nicely, didn’t quite stand out, though the dessert was a pleasant surprise: rich, indulgent, and almost too much to finish (a rarity for me to say!). I appreciated the effort that went into the meal, but there’s room here for more memorable flavors and a bit of culinary personality.

Service was friendly and professional, though there was a noticeable emphasis on moving the evening along rather than attending to details. Refills were few and far between, and while I appreciated the efficiency, I found myself hoping for a bit more attentiveness. Even something as simple as a check-in on potential allergens would have been reassuring.

Overall, Westin La Paloma remains a beautiful, trusted venue in Tucson. It has so much potential to turn good into great, and with just a few enhancements in service and dining, it could elevate the guest experience to match its stunning surroundings.

Peggy A.

We just checked out of the resort after a five night stay. We would highly recommend this beautiful property.
What made our stay most memorable was the incredible staff. From Taylor in housekeeping to Charles James (the director of hospitality, I believe), we were treated like royalty and so very much appreciated the five star hospitality and attention to detail.
We cannot say enough about Charles who went above and beyond what we would normally expect as guests. He even drove my husband to our car, loaded our luggage, and delivered my husband to our room. Again, it was the kind of service you don't see these days.
Thank you for a wonderful stay. You have a gem in Charles. Please make sure he gets a raise so he isn't tempted to seek any other opportunities.😊