Great Wolf Lodge Water Park | Arizona - Scottsdale, Arizona

Andres C.

Been here a couple times now. Great place to bring kids that love the water. The wand game they have throughout is nice to wander around and give the kids something to do when the water park is closed.

Everyone is generally very nice, we had one mildly infuriating situation. I am part-time wheelchair bound, made our way down to the water park. Waited in a line, lot longer than the other days we attended. The security guard informed us that the kids couldn’t get in unless they had their, my wife politely said oh well they didn’t require them the last 2 days, he responded with a rude tone “well not my problem that others didn’t follow the rules, so go get new bands and get back in line” meanwhile I was let in as I was scanned first, I attempted to get in but nobody assisted in holding the gate open, there was also a chair blocking me from getting through the gate in the inside. I was able to reach over and toss the chair out of the way and make my way to the first set of doors where he stood and watched me struggle to carry my bag of belonging and my 1 1/2 year old. Through not one set of doors but two. When we complained all we were told was sorry some people take their jobs too serious. Not overly upset that the rule is or isn’t enforced but all he had to say was sorry but I do need those bands on so we can scan them. If you can go get them just come to this side and I’ll get you in as soon as you get back. Being mildly polite and professional would have gone a long way, with him not even helping someone in a wheel chair, through doors that don’t automatically open for someone, made it seem far more personal than just being a misunderstanding. So hopefully you aren’t wheelchair bound when you visit, although they do offer free wheelchair rentals.

Aside from that this is a very fun place, sad we won’t be coming back for a while.

Jesse N.

Wow! I wasn’t expecting it to be so good. The service was amazing. Very well kept and clean. Kids had tons of fun and the food was delicious. I highly recommend if you can get a discount on staying there. We purchased the birthday package for my son and one of the balloons popped. I mentioned it to a staff member and they brought a new balloon to the room within 15 minutes. I’m impressed.

Nathan S.

We loved our stay. Sonia, who was working the mini golf area, is an amazing person and was very helpful! Our daughters (ages 8, 8, 6) really enjoyed the Magiquest game as well as the other activities and especially the wave pool. There are many fun activities, such as story time, dance parties, and even yoga for the kiddos. Definitely a family friendly place and one of our favorite destinations!

Rick C.

We started going here when the first opened, it felt a little expensive for what it was but it was clean, people were nice and the kids had fun. Fast forward to Jan 2025 and the rooms are a bit beat up, but even worse they smell musty and the windows do not open (probably for safety) but regardless, you get a musty room with no ability to pull in fresh air. The breakfast buffet WAS once really great and has continually gone downhill to now be just about what you find in any hotel lobby, just more exotic. What a disappointment from what used to be a fun highlight. They say check-in is at 4:00 or when your room is ready, typically this means you might get your room sooner, not the case at Great Wolf Lodge, they are telling you that, after a long drive to get there, your room might not be ready at 4:00 (so a check-in time is a moot point) we sat in the hall for almost an hour after 4:00 until our room was ready. But don't worry, check out time is still promptly at 11:00, that time is SOLID! Games are overpriced and they don't always tell you what you're getting, or not getting. The mini bowl is expensive per player but... at least you only get five, not 10 lanes to bowl. Are you kidding me? Overall, after leaving in the past feeling like we would return again, this time at 2 nights for $600 ($40 resort fee, $15 parking and more) for two nights (and this was at a $99/night room rate) the place has just shifted downhill too much to be worth it in our opinion. If you have never gone, consider a day pass and enjoy the water park, but trust me, the hotel is a money pit and there is nothing exceptional about it. Stay elsewhere and save yourself a ton of money, frustration and disappointment.

Kathryn P.

Extremely expensive! We were left feeling uncomfortable one of the people working at the front desk who was pressuring us to purchase more passes for things to do and said “well, at least I tried” to my son when we declined. It was a very strange tactic. When I received a text later asking if everything was going well and if there was anything they could do, I told them about the situation and how we felt about it and they only said they would pass along the message and that was all. On a positive note, the pool was super fun and they did give us an additional hour for checkout, but it was definitely out least favourite place we stayed at in Arizona out of 4 places we stayed.

Kristin

We had such a blast! I was a bit hesitant going by myself with two young kiddos, but it was a fantastic experience overall. Waterpark area was clean and lots of fun for us all. My only complaint was that there’s no room service, so I ended up ordering some food delivery while the kids were sleeping. The front desk refused their delivery and demanded I come downstairs to pick it up. Obviously, I couldn’t do that and after much griping the manager begrudgingly had security walk it up. I feel like they should give customers a heads up about this policy. Overall, we had a great visit.

Alvin B.

This was a gift from my daughter and husband. We had a great time in the water park but I was surprised to find out that you had to pay for some of the other activities. You would think that it would be all part of the pass you buy. I was surprised that they didn't have microwaves in the rooms. We had one of the large family suites and my wife and I stayed in the room with the shower. It only had two small door hangers to put clothes on and that was in the bathroom. There was nowhere to put your luggage but on the floor and there was no hand towel holder, so it was always on the counter. The shower didn't drain, so we had to wait a bit before the next one could shower. I don't know what they spent for us but we did appreciate it and we had fun with your grandkids. By the way the jacuzzi is way, way, way to small and the fact that they don't have one for adults only made it worst. The kids would load it up and you couldn't get in at times and you had to ask them to move out of the way so you could get out. Almost the same with the lazy river, the kids didn't have tubes so they just swam and ran around you and bumping you so you could enjoy the ride around. Over all I think that it is a nice place to go but it is too small for the amount of people that want to be there.

RUBY G.

Our room had bed bugs! Didn't know until 2 days later at home 3 itchy bumps developed on my leg..
Also rooms are not very well ventilated and stink like mildew.
Management is excellent can't complain about them..
Indoor water park also needs to ventilated better, it's so stuffy in there my husband caught covid there as well..