AAA - Gastonia - Gastonia, North Carolina

Raja G.

Gastonia Location is a joke, went there a few minutes Ago to get some prices for a vacation we are planning. However the people who worked there did not seem interested is helping.

They stated they had a meeting so they couldn’t help.

We have booked many trips through AAA in Gastonia. However we will not be be going back.

No wonder this location has fallen off, their employees don’t care.

Dale P.

I don’t know the location of AAA. It was several months ago on a Monday night. Nevertheless, my experience was awful.

It started with a phone call from my husband around 10:30pm saying his truck stopped and wouldn’t restart. I was able to get to him around 11pm. I called AAA and ask for a tow. At 12 midnight AAA had not arrived. At 1am still no AAA. I called to report that after a tow request at 11 and that no assistance had arrived. It was explained that all vendors were busy but that our request was “in line” and help would be there soon. During the wait I received “2” automated calls saying that an apology is extended, they are busy, but help is on its way. After an hour or so and still no AAA I decided to call to local tow companies on my own. Was told by a couple of companies (they wished they could though) their staff is “tied” up and they were not able to help. Around 4am I got 2 different AAA phone persons who assisted me with starting over with my a new tow request. At 4am we received tow assistance. I’ve been with AAA for over 20 years and this is the worst service I’ve ever received from them. I am thinking of changing to another company.

Robert F.

Darrell (from Matthews Towing and Automotive) met me and my daughter earlier in the week to tow our vehicle. It was a cold and rainy night on a busy street in Charlotte. He was so nice, kind and respectful. He called a couple of times (during rush hour) to let us know how far away he was and to ask exactly where we were. When you car has died in the road and you are sitting there in the cold wondering how long it's going to take, that means a lot. He also called to notify us once the car was dropped off. While we were waiting for service, another tow truck came up beside us (driver was nice as well) stopped to make sure we had help coming. Darrell is certainly an asset to AAA and to Matthews Towing! Extremely satisfied, excellent service.

Cris M.

Got my international drivers license here. Very quick and very professional. Thank you!

Allison S.

Have had the greatest help from Joyce helping planning trips. Always have had the best places to stay with money saved! Very knowledgeable of the places we wanted to visit, and also has tips for us. Would recommend for anyone! Around 4 or 5 European vacations and a Canadian vacation. Will be going back when it's time to plan another trip!

Sherri K.

My husband and I had Joyce plan our honeymoon to Jamaica and she did a phenomenal job! We didn't have to worry about anything and she even got us an upgraded room at no additional charge. I highly recommend working with her to make trip planning, especially international, much easier.

Sadie B.

Teresa Yarborough planned our 40 year Renew the Vows trip to Jamaica. It was perfect and beautiful. She just helped us plan a trip to Ireland. We went today to get a AAA credit card and Euros. Kristin waited on us
The service there is excellent!!!!!

Jennifer A.

I have been using this AAA office to book vacations since 2003 and Joyce Briggs has been my travel agent since 2009. She's awesome!! I simply tell her where I want to go and what I want to see/do and she makes it happen. I have had such wonderful and memorable experiences thanks to her expertise and attention to detail.