HomeTowne Studios Phoenix - Dunlap Ave - Phoenix, Arizona

Ryan H.

If I could leave a less than one star review, I would. This is definitely the cheapest (you get what you pay for) hotel I have ever stayed at. When I asked the host if it was a non-smoking room, she replied that all the rooms were non-smoking but not everyone listens. Well, my room (and I assume many, if not all) was stinky/smokey smelling. There doesn't appear to be any regular maintenance/upkeep going on at the hotel. The bed sheets were clean, however, and the in-room TV was pretty good. I really can't say much more than that. The photos pretty much speak for themselves.

Cecelia B.

Would never stay here again. Checked in late, went to my room only to find pubic hair on the bed, rust in all areas of the kitchen and bathroom. I did see some roaches (but this is Phoenix). It was late and I was too tired to attempt to find another place to stay. In the morning I went and told them I would not be staying another night and to cancel the rest of my stay. I called customer service about this and asked for a refund, explained the situation and sent pics. Though I did stay one night, I wanted a refund for all of my money and they gave me none. The people at the front desk had attitudes too. They don’t deserve 1 star.

Karma B.

Don’t stay at this place if you don’t absolutely have to. And I mean even if there’s sold out hotels in the area. You’ll be better off sleeping in the airport. My room didn’t look or smell clean. Bathroom smelled like pee. Tub needs a resurfacing. Kitchenette needs work. Towels looked used. Floor was dirty. Slept in my clothes on top of the blanket and decided to just shower when I get home.

Challa D.

I recently stayed at HomeTowne Studios Phoenix-Dunlap Ave and, unfortunately, it was not a pleasant experience. From the moment I checked in, there were numerous issues that made my stay uncomfortable and disappointing.

Upon entering my room, I was immediately struck by its lack of cleanliness. The floors had not been thoroughly cleaned, there were visible stains on the bedding, and the bathroom had an unpleasant odor. To make matters worse, some basic amenities were missing, such as towels and toiletries, which I had to request multiple times before they were provided.

The hotel itself was noisy, with thin walls that did little to muffle the sounds of other guests. This made it difficult to get a good night’s sleep. Additionally, the air conditioning unit in my room was old and barely functional, making the room either too hot or too cold with no in-between.

Trip08070085629

This place is the worst hotel room I've ever seen, and I travel a lot! The room; Burn holes on the blanket cover. Bathroom door torn off the wall. Leaking faucet that was very loud. Burn marks all over the counters. And blood on the walls! The customer service is non existing. The manager wouldn't even get off her fat ass to talk to me, just kept relaying messages through the front desk guy . .who looked totally embarrassed! My girl and I now refer to it as "The heroin hotel"! This hotel was sponsored by priceline/booking.com. I seriously am warning everyone to avoid all 3 of these businesses!

Jenny H.

The room was extremely warn down and out dated. There was no garbage can in the room. Front desk refused to give us extra towels or pillows (they only gave us 1 towel and 2 really thin pillows for 2 people) until I got adamant. There was hair everywhere in the room and the cabinets and drawers were all broken and dirty. Our toilet plugged up at 1:30 in the morning and there was no one manning the front desk so we were left without a functioning toilet. We were greeted at the front door with everything turned off and a sign that said “sorry, we’re full. Contact 3rd party sites for a refund”

""

Positive: Management was customer service oriented, aware of the problem that I experienced, offered me a refund for my poor experience. Negative: An employee was not present to check me in when I arrived late. I called earlier in the day to verify that I would be able to check in after hours, when I arrived after a late flight, there was no one at the desk or in the reception area to check me in.

Uriah Y.

BE WARNED. Terrible hotel. I booked a room here for a weekend, paid the deposit (100$). Leave to go to work after my stay and discovered they kept my deposit because the housekeeper said I smoked in the room. I am not a smoker. I haven't smoked in IDK how long. I even went for a jog one night I was there and bought a candle because the room stinks like Indian. The day I was checking out I remember talking to the housekeeper asking for a trash bag and she didn't even speak English. Do not stay here if you're afraid of losing money. I had been calling them for the past two weeks. I've called the third party booking company and nothing. These people are thieves