Hyatt Regency Phoenix - Phoenix, Arizona

Jason C.

My wife and I were in town for one night only and decided to treat ourselves to a little bit of luxury at an affordable price. The minute we walked in we know we'd won the lottery. The staff was incredible, front desk people were attentive to our needs (we even got to witness an internal staff award ceremony for customer service and they were all so happy for the recipient). The room was top notch and the sunrise view from the top of building was unparallelled. Drinks before dinner at the indoor/outdoor bar felt very upscale. And the cherry on top was the amazing food and staff at The Compass restaurant. I'd come back to Phoenix JUST to stay here. Sounds like hyperbole, but it's true. I have a hard time imagining anyone could have a different experience than the one we had...everyone should expect this. It just seems to be in the DNA of this great hotel.

Nancy M.

When I'm downtown Phoenix for an event, I always stay at the Hyatt Regency Phoenix. It is conveniently located near the Phoenix Convention Center, which makes it easy to get to and from the event I'm attending. The hotel is beautiful and well-maintained with super comfy beds and great room amenities. I love that Donovan is still there. It's fun being greeted by a familiar face. He always makes us feel welcome from the minute we pull up.

Verena A.

Had the pleasure of staying in this beautiful hotel while attending a business conference that had meetings and meals here as well. Staff was great, including bellhop services, housekeeping, restaurant, coffee shop, gift shop and room service. Bathroom didn’t have grab bars for the bathtub and the tub was on the small size. Water temp in the shower was really hard to normalize (too hot or too cold).

tommy 4.

The Hyatt Regency Phoenix is the perfect blend of comfort, style, and top-notch service. From the moment I walked in, I felt like I had just checked into a little slice of luxury. The lobby is stunning, and the staff couldn’t have been more welcoming—they genuinely seemed happy to be there and made sure I had everything I needed.

The room was spacious, spotless, and well-appointed. The bed? Absolute cloud status. After a long day of exploring Phoenix, it was the perfect place to crash. And let’s talk about the views—whether you’re looking out over the city skyline or the gorgeous mountains in the distance, it’s a showstopper.

I also have to give a shoutout to the dining options. Breakfast at Compass Arizona Grill was phenomenal (pro tip: try the pancakes—they’re next level). The rooftop revolving restaurant is such a unique experience and a great spot to wind down with a drink while taking in the panoramic views.

Location-wise, you can’t beat it. It’s right in the heart of downtown Phoenix, so whether you’re here for business, a concert, or just exploring, everything is within walking distance.

If you’re on the fence about staying here, just do it. The Hyatt Regency Phoenix has everything you need for a fantastic trip—comfort, convenience, and a team that knows how to make you feel right at home.

Dianne S.

This hotel is beautiful and well maintained throughout. Online check-in was so easy. I appreciated the message that my room was ready and that I could check-in very early. Service was top notch. The valet was very handy too! First class all the way!

Jonathan B.

Hotel arrival experience was great. Food and Beverage experience was great. Unfortunately, I did not have hot water in my shower for 3 of my 4 days there which was quite a disappointment. They finally got it fixed for my last day. I know things happen, but it should not have taken 3 days to get it addressed. Three mornings of cold showers made for a not-so-great experience. Otherwise, hotel was located in a great spot across from the convention center. It was beautiful, clean, amenities were great. Shower was my only complaint and unfortunately it did dampen my overall stay.

E. B.

Great location. The rooms were nice but there were a few issues with amenities. Don't get me started with the elevators. The staff said it was because a lot of people were using them but when you're wait 15 minutes and never see one of the five seemed weird. Friends said they saw a few stuck open on their floor. Of six days there i had two mornings with no hot water. Room was super clean!! Service was top notch. The folks checking me in were just super full of help and friendliness. Over all a good stay and hoping the elevator was an anomaly. I'd go back.

Greg F.

I had the misfortune to stay at the Hyatt Regency in downtown Phoenix in early December. I found the hotel to be very uncomfortable and the staff to be completely incompetent. Some details are below, but there are many other big chain hotels near this one. Stay in one of those.

The problem starts at the elevator. The elevator chime on the first floor is hard to hear. Since there are elevators on two walls, it is hard to hear/see when an elevator has arrived. The walls on the floors with rooms are all dingy beige with no landmarks to orient you. This wouldn’t be a problem in many hotels, but the numbering system for the rooms doesn’t make much sense. Room 605 is next door to room 668, so it is hard to find your way. Why aren’t there a few decorative tiles on one side of the floor after you get off the elevator to give guests a landmark?

The rooms are even worse. There is basically no storage in the room. There is an area to hang clothes, but the luggage rack is underneath the hanging space. Since there isn’t any storage, the means when you are putting dirty clothes back into your suitcase, you have to move your hanging clothes. There is also no storage for your toiletries in or near the bathroom.

Finally, on the days when I was staying at this hotel, they shut down the water for routine maintenance. I was not told about this before I arrived or when I checked in, so I found myself unable to shower before heading to an early morning flight. The incompetent staff also couldn’t seem to figure out how e-mail works. I’m glad I demanded a hard copy of my bill when I checked out. They also don’t seem to have anyone to help with bags upon arrival or departure, if that is important for you.

Please stay elsewhere.